Best Practices How to deal with daily property management issues

DURATION: 60 MINUTES

Webinar Description

Best Practices for Property Owners and Managers

This webinar by Paul Flogstad will discuss what a manager or property owner deals with on a daily basis. He'll provide you with a new way of handling these situations. Sometimes managers need fresh ideas on how to handle these issues. During the webinar, Paul'll provide fresh new ideas that you can use every day. Residents aren’t always on their best behavior and one must document the infractions so that your property provides safe and peaceful enjoyment for everyone.

Webinar Objectives

  • What can I do with a resident who is a hoarder?
  • How do I handle resident harassment and bullying?
  • What do I do about pets and companion/service animals?
  • How do I handle unauthorized residents?
  • Subleasing?
  • What do I do with pet infractions?
  • I have parking violations-now what?
  • Damages found during inspections.
  • Drugs – smoking weed, now what?
  • How to handle noise complaints.
  • How about amenities violations?
  • Communication documentation
  • Texting documentation.
  • What tools do I need?   
  • Rules on Assistance animals

Webinar Agenda:

During this webinar, Paul will discuss some other reasons for bullying that may not be apparent such as transitioning into an assisted living community can be stressful for some, and new residents may feel a sense of powerlessness moving into a more supportive, communal environment. Therefore, they make seek out a way to demonstrate some form of control..

Residents may also live with certain health conditions, which may contribute to aggressive behavior.

Webinar Highlights:

This webinar covers many of the common issues facing property managers and property owners today. Paul will go over on how to correctly document various tenant violations and strategies and techniques for documenting and solving resident violations. He'll are assistance animals and the latest rulings on verification. This has been a “hot topic” recently and you will receive guidance and what to do.

All of these problems are a daily occurrence at most properties. This webinar will give you fresh ideas to deal with the issues and the residents involved. You will learn to not run afoul of fair housing issues when dealing with these situations.

Correct documentation of the various violations is key. Paul will discuss what proof is needed when one has to go to court to evict a tenant.

What Fair Housing Testers Are Looking For Today?

DURATION: 60 MINUTES

Webinar Description

HUD continues funding local housing authorities for paying shoppers/testers.  Millions of dollars have been allocated for testing.  It is legal for testers to be untruthful in order to learn if the employees/policies are discriminating.  Entrapment may seem illegal and unfair; however the goal is equal treatment for members of all the protected classes.

Earlier this year, HUD published inflation-adjusted civil penalty amounts for individuals or companies that were found to have violated a variety of different housing-related laws, including the federal Fair Housing Act.

Under the revised amounts, a violator can be assessed a maximum civil penalty of $23,011 for a first violation of the Fair Housing Act. If the person or firm had violated the Fair Housing Act in the previous five years and are again in violation, they can be fined a maximum of $57,527, and respondents who had violated the law two or more times in the previous seven years can be fined a maximum of $115,054 upon another violation.

Webinar Objectives:

Education is increasingly important. One comment from a staff member can cause complaints to be filed. The wording of one policy can provoke a complaint!

Housing providers/employees should have updated training at least twice a year and policies reviewed often. Responses like “I didn’t know that” and “We didn’t know that new rulings/ protected classes had been added” will not protect you.

Big mistakes;

“You have to speak English.”

“You can’t qualify if you have a felony”

“We don’t allow children on the 3rd floor.”

Webinar Highlights:

Review of:

  • Protected classes defined
  • Current rulings/laws
  • Aging properties structural wear and tear
  • Signage
  • Community Policies
  • Advertising

Who Should Attend?

  • Owners
  • Property managers
  • Maintenance staff
  • Housing authority staff
  • Developers
  • Property Owners
  • Management Executives
  • OnSite Team Members
  • Managers, Regionals
  • Leasing Consultants