If you have not had or never will have any conflict at either work or in your life, then you do not need this webinar. But if you are like everyone else and either have had or might have conflict in your future, then read on! That’s because whether we like it or not and no matter how much we might try to avoid it; conflict will always find us and be a part of our lives.  So, like it or not and regardless as to whether or not we accept that fact of life, we need to understand the true nature and underpinnings of what conflict is. This is because once we can be open to learning about and applying the ways, techniques and approaches as to how to constructively deal with conflict in both work and life then we can productively move past conflict!

Have you left a job, or project or perhaps no longer have anything or as little as possible to do with or talk to “that” person or relative? Has this limited in any way your ability to function professionally or socially? If so, then you are being controlled by the conflict and resulting impasse. If you are happy with this outcome of being controlled by conflict at work and in life, then this webinar is not for you. But if you want to know how to get beyond /resolve that impasse and instead learn about the many ways to control and resolve conflict not only at work but in life as well and get beyond impasse and possibly keep yourself out of court and improve outcomes as well as relationships than this webinar has much to offer you.

Every conflict or impasse has two possible outcomes of either “danger or opportunity.” And all too often we respond to what we perceive as the “danger” half of the conflict equation which results in our not only getting stuck in an impasse of our own making but also in missing out on any potential opportunity for resolving the conflict!  But there are better ways to address conflict and especially when you are mired in an impasse which, like quicksand, prevents you from moving forward and keeps pulling you back so you stay stuck!  This webinar will focus on how to become “unstuck” so you can rise above the quicksand and move beyond the danger towards that otherwise missed opportunity by treating the conflict as an opportunity to resolve the impasse/dispute.

But it’s all about the skills and processes necessary to do so and that is where this webinar can help you both professionally at work and in life.  Attendees will learn about the skill sets and processes necessary to “Get Over It” regardless of what it is and to change it to future possibilities so all can move on. Among these processes are the effective use of time, information and power, the art of questions and listening, mediation and arbitration including the various subsets of each and the different styles and techniques both mediators and arbitrators apply to assist the parties. Additionally, the webinar will also explore the nature of conflict in general and specifically with a focus on impasse and not only what these are but what fuels their fire and how that fire it can be dampened and/or hopefully extinguished and the conflict resolved.